![]() ![]() Follow the Log Generation Wizard for collecting the required and pertinent information.Start > Programs > GFI MailEssentials > Troubleshooter.Wait for at least 30 minutes to gather enough information and for the issue to be reproduced. ![]() Make sure that you have tracing enabled.If the issue still persists, please generate the troubleshooting logs as follows: TestingĪpplying the solution above ensures that attachments are blocked correctly. MailEssentials 21.6 using patch 7 doesn't have the issue, as long as the recipient domain is set in the MailEssentials Configuration UI > Antispam > Settings > Local domains, otherwise the emails would be skipped out of the attachment scan.Īdditionally, please make sure that the rule is configured to filter by Extension and Signature. GFI MailEssentials seems to be not recognizing the file signature for files generated through Office 365. However, some attachments are allowed through. The attachment filtering rule shows that *.doc, *.docx, *.xls, and *.xlsx files should all be blocked. GFI MailEssentials no longer blocks office documents from incoming and outgoing mails. ![]()
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